Historical Audit:

The philosophy of our historical audit is simple…we make sure that everything you are being billed for is billed correctly. The following is a listing of the items that are covered in a historical review:

Billing Histories – most carriers “lump” access charges together to confuse you. Most don’t even break them down on your monthly billing. Even a small bill will contain an access charge that will include lines (do you know all of the lines you are currently being billed for?), features (call forwarding, call waiting etc.) and FCC surcharges.

Did you know that the FCC line charge that is listed on most local exchange bills doesn’t get paid to the FCC? The carrier keeps this money for its own use; it isn’t illegal, but it is one of the many ways information is supplied in a misleading fashion to confuse you.

We obtain a complete breakdown of the items that make up your “lump sum access” charges and insure that you have all of the items you are being billed for, and additionally insure that you are currently using them. We will do an actual physical inventory of any suspect lines or circuits billed to you, that appear with no usage or activity. Oft times, our technicians physical inventory will uncover items that are over billed like lines with “no dial tone” that you would have no way of knowing were over billed, if we hadn’t performed this inventory for you. Any customer with ten or more lines has an excellent chance of being over billed in this fashion.

We ask for a copy of your bill for a couple of reasons; first we need to analyze the usage platforms that you are currently billed on. Secondly, we need to clean up any “crams or slams” that are on your bill. Similar to “pop ups and viruses” on a computer, telephone bills have become a virtual breeding ground for unscrupulous companies to add extra charges onto your bill without you noticing. If you have ever tried to call your carrier or the “crammer” to see about getting the item addressed, you know how confusing it can be. PhoneReview not only eliminates the charge from future billing, but fights to get you a retroactive refund as well.  

We obtain a copy of any and all “contracts” that are currently in effect with your billing and insure that you are receiving the proper rates that you requested, or were told you would be receiving.

PhoneReview constantly updates its library of tariffs and rates of all carriers throughout the United States. We insure that the customer is billed the correct rate on all of their charges.

Confused by the taxes and surcharges on your billing? PhoneReview knows what taxes and surcharges should be applied to what product and service. The complexity in this field has made it the most confusing portion of your telephone bill, and one we are well versed in correcting.

Did we find anything billed in error? If so, we will file for a refund from your carrier for the period of time that the error existed. Keep in mind that you have hired us on a contingency basis and our fee is based upon what we get back for you. Obviously, we are fighting for you to obtain every dollar of a refund, that you deserve.   

In summary….we make sure that all of your current charges are correct. If they are not, we get you a full refund due from your carrier. AND….you don’t pay us until we have secured the refund or credit for you.

Future Reduction Analysis

While the recovery of historical errors hovers around the 75% mark, the percentage of billing that can benefit by changes to billing platforms and alterations to calling plans, stands at well over 90%.

Once the historical audit has been completed and all refunds have been obtained for items billed in error, PhoneReview will perform a complete analysis of your current billing. The first order of business is to let you know how you are now spending for your telecommunications billing:

OK - You've seen where you're spending the money….we'll help you analysis several things from your spending:

· Are you in proportion spending with similar size companies in your field?
· In the category where you are spending the most, are you doing it most cost effectively?
· Are the ways you can effectively reduce your spending in the future?

Once PhoneReview has obtained this complete picture of where your telecommunications spending lies, we will create a report that will document savings scenarios where we feel you can save money. In preparing a report, the following will be addressed:

· Savings with your current carrier - We find 90% of our customers don't realize that you can save money with your current carrier simply be changing billing platforms. There are always better deals available, it is our job to know what platform best suits your needs.

· Savings with other carriers - We will also present you with several other options available through alternate carriers. Oft times, you can find better value with one of the carriers you are already using. (Example - putting intralata traffic currently on your local exchange bill onto the long distance bill you already have established with another company, at a greatly reduced rate.

· Confused About What Services and Plans are Out There? - Let PhoneReview do all the "shopping" for you. We will bring your numerous competitive quotes from front line carriers and allow you the final decision on where you want to move your service. Since we have relationships with all of the major carriers, we are able to offer you a complete array of services and the best conceivable price.

· Special Buying Groups - Your organization might fit the criteria to enter into special buying plans with specific carriers. There are also many State sponsored plans that many organizations can take part in.

· We Know The Marketplace - Because we know what the spending patterns are in similar organizations, we can insure that you can have the same great rates available to you.

· No Obligation - you are never under any obligation to accept any of our recommendations.  The choice is always yours on what option you feel most comfortable with…many our customers feel better about keeping their current carrier and taking the reduction in rates.

· Once You Make A Decision - Once you decide which option you would like to proceed with, PhoneReview handles all of the paperwork to move you to your new carrier or to help you change your billing platform with your current carrier. We additionally follow up that the corrections are off the invoices once the new rates go into effect.

· Our Incentive - You don't pay us unless we document the savings we told you that you would be receiving.  Again, since we get paid on what we are saving you….we make absolutely sure that you get every discount that you can, and that the billing is absolutely what we said it would be going forward.