Why do I need PhoneReview?
We are experts in the field and know every angle in both obtaining historical refunds and getting you the lowest and most effective pricing on future billings. Since we see every conceivable billing on a constant basis, and monitor the changes in the marketplace, we are fully aware of what a business or organization of your size should be paying. Like a sports agent who is able to negotiate multi million dollar deals for their client, we are able to get you what you deserve in today’s ever changing telecommunications marketplace.
What kind of items are over billed?
The answer is many. Most carriers lump your “service” charges into a single category and you have no idea of what is actually being billed. We find lines that are billed in error, services which you didn’t request,and contract pricing that was not correctly implemented.
What Percentage of Bills Contain Errors?
Typically we find that about 75% of the bills we review are not accurate.
How does an audit work?
You can find the answer to this utilizing the “Getting Started” link. In a nutshell, you provide us with one month’s worth of billing and we get additional billing information we need directly from your carrier.
How much time do we have to commit to the audit?
Our internal study has shown that the #1 reason a prospective client says “no” to having a review done, is that they think there will be an enormous amount of time spent getting the information we require. In reality, the opposite is true; the ONLY information we need from the customer is a copy of one month’s worth of billing, the letter of authorization to your carrier, and our client agreement. Then you just sit back and wait for the money.
How long does an audit take?
It depends on how large a customer you are. If you only have several lines, then the audit can be completed in about 60 days. If you are a large client with multiple bills, then the process can take up to 6-9 months. However keep in mind, that any refund you are due is collecting interest once we report the discrepancies, and you will be fully compensated for any lag time to your refund.
How do we get paid?
Our fee is only paid once you actually get your refund check or credit from your carrier. Once you receive the refund, then we bill your our fee. There are no up front costs and you never pay a thing until you have received a credit or savings.
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